Privacy Policy — How nnbaji Protects Your Personal Data
nnbaji is committed to handling the personal data of every Bangladesh player with care, transparency, and respect. This Privacy Policy explains what information we collect, why we collect it, how it is used, how long we retain it, and what rights you have over your own data. Please read this document carefully before using our platform.
Data Minimisation
nnbaji collects only the information strictly necessary to operate your account, process transactions, and comply with our legal obligations. We do not collect data for its own sake.
No Selling of Personal Data
nnbaji does not sell, rent, or trade your personal information to third-party marketers. Your data is used exclusively to deliver and improve our services to you.
256-Bit SSL Encryption
All data transmitted between your device and nnbaji servers is protected by industry-standard 256-bit SSL encryption, making interception by unauthorised parties effectively impossible.
KYC & Identity Verification
Identity documents collected during KYC verification are stored securely and used solely for age and identity confirmation. They are never shared with unrelated third parties.
Your Rights, Your Control
You may request access to, correction of, or deletion of your personal data held by nnbaji at any time by contacting our support team. We respond to all valid requests promptly.
Transparent Cookie Use
nnbaji uses cookies solely to maintain your session, remember preferences, and analyse platform performance. No cross-site tracking or advertising cookies are used without your awareness.
1 Information We Collect
When you use the nnbaji platform — whether browsing as a guest or operating a registered account — we may collect a range of information about you. The categories below describe what we collect and the circumstances in which collection occurs.
Information You Provide Directly
When you register an account on nnbaji, you are asked to provide personal information that enables us to create and manage your account, verify your identity, and process financial transactions. This includes:
- Full legal name (as it appears on your National Identity Card or passport)
- Date of birth (used for mandatory 18+ age verification)
- Bangladesh mobile phone number (for account authentication and OTP delivery)
- Email address (for account communications and security alerts)
- Residential address in Bangladesh (city, district)
- Identity documents submitted during KYC review, such as NID, passport, or birth certificate
- Payment method details — specifically the mobile banking account number (bKash, Nagad, Rocket, or Upay) or card details (Visa, Mastercard) used for deposits and withdrawals
You may also provide information when communicating with our support team via live chat, or when participating in surveys, promotions, or competitions offered on the platform.
Information Collected Automatically
When you access nnbaji, certain technical data is collected automatically by our systems. This data is used for platform security, fraud prevention, and service optimisation:
- IP address and approximate geolocation derived from it
- Device type, operating system, and browser version
- Session timestamps, login duration, and pages visited
- Betting and gaming activity — markets wagered on, stake amounts, game titles played, session frequency
- Deposit and withdrawal transaction records, including amounts, timestamps, and payment methods used
- Referral source (how you arrived at nnbaji, such as a direct URL or search engine result)
Information From Third Parties
In limited circumstances, nnbaji may receive information about you from authorised third-party sources as part of identity verification or fraud screening processes. This may include confirmation of identity document validity from verification service providers, or payment status information from mobile banking partners such as bKash, Nagad, and Rocket. nnbaji does not purchase marketing lists or source personal data from social media platforms.
nnbaji does not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data except where identity document photographs are submitted during KYC review, in which case they are processed solely for age and identity verification.
2 How We Use Your Information
nnbaji processes your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The table below summarises our primary processing activities and the legal basis for each.
| Processing Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Name, email, phone number, date of birth | Contract performance |
| Age verification (18+ compliance) | Date of birth, identity documents | Legal obligation |
| Payment processing (deposits & withdrawals) | Payment method details, transaction records | Contract performance |
| Fraud detection and account security | IP address, device data, transaction patterns | Legitimate interests |
| Responsible gaming monitoring | Betting activity, session data, deposit frequency | Legal obligation & legitimate interests |
| Customer support communications | Contact details, chat transcripts, account history | Contract performance |
| Platform improvement and analytics | Anonymised or aggregated usage data | Legitimate interests |
| Promotional communications (where opted in) | Email address, betting preferences | Consent |
Marketing Communications
nnbaji may send you promotional emails or in-platform notifications about new games, cricket betting markets, BPL and IPL special offers, and platform promotions — but only if you have opted in to receive such communications during registration or in your account settings. You may withdraw your consent to marketing communications at any time by updating your account preferences or contacting our support team. Withdrawal of marketing consent does not affect your ability to use the platform or any other processing we carry out on a different legal basis.
nnbaji never uses your personal data to build profiles for sale to advertisers, data brokers, or any third party outside of the service delivery contexts described in this section.
3 Data Sharing & Third Parties
nnbaji does not sell your personal data. We share information only with carefully selected third parties where doing so is necessary to deliver our services to you, comply with legal obligations, or protect the integrity of the platform. All third-party partners who process personal data on our behalf are contractually required to handle that data securely and to use it only for the purposes for which it was shared.
Categories of Third-Party Recipients
- Payment processors: Mobile banking providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) receive the minimum transaction data required to process your deposits and withdrawals. These partners operate under their own privacy frameworks and are subject to applicable financial regulations.
- Identity verification providers: Specialist third-party KYC services may receive copies of identity documents you submit for age and identity verification. These providers are vetted for data security compliance before being engaged by nnbaji.
- Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe may receive a session token and anonymised player identifier to serve games within the nnbaji platform. These providers do not receive your full name, contact details, or payment information.
- Fraud prevention and security services: nnbaji uses specialised fraud screening tools that may process IP addresses, device fingerprints, and transaction patterns to detect and prevent financial crime.
- Legal and regulatory authorities: nnbaji will disclose personal data to law enforcement, regulatory bodies, or courts where we are legally required or compelled to do so. We will notify you of such disclosure where legally permissible.
International Data Transfers
Some of the third-party partners listed above may be located or operate infrastructure outside of Bangladesh. Where personal data is transferred to servers or processors in other countries, nnbaji takes reasonable steps to ensure that appropriate safeguards are in place, including contractual data protection clauses consistent with recognised international standards. By using nnbaji, you acknowledge that such transfers may occur as part of normal platform operation.
nnbaji will never share your personal data with third-party marketers, advertising networks, social media platforms, or data brokers. Any request from an external party to purchase or access our player database will be refused outright.
4 Cookies & Tracking Technologies
nnbaji uses cookies and similar lightweight tracking technologies on our platform. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies enable the platform to recognise your device across requests within the same session, and in some cases across separate sessions where you have chosen to remain logged in.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your cart or bet slip state, prevent cross-site request forgery (CSRF) | Session (deleted on browser close) |
| Functional | Remember your language preference, display settings, and notification dismissals | Up to 12 months |
| Analytics | Understand how players navigate the platform, which game categories are most popular, and where users exit — used to improve UX | Up to 24 months (anonymised) |
| Security | Detect unusual login patterns, flag suspicious device changes, and support fraud prevention systems | Session to 30 days |
Managing Your Cookie Preferences
Strictly necessary cookies cannot be disabled, as they are essential for the platform to function correctly. For all other cookie categories, you may manage your preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling functional or analytics cookies may affect your platform experience — for example, your preferences may not be saved between visits.
nnbaji does not use third-party advertising cookies or participate in cross-site advertising networks. The cookies placed on your device by nnbaji are operated solely by or on behalf of nnbaji for the purposes described above.
5 Data Retention & Storage
nnbaji retains personal data for as long as is necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by applicable law. The following general retention principles apply:
- Active account data: While your nnbaji account remains active, we retain all account and transaction data associated with it in order to provide you with a continuous, accurate service. This includes your full account history, betting records, deposit and withdrawal records, and KYC documentation.
- Post-closure account data: Following the closure of your account — whether voluntarily or by nnbaji — we retain your identity records, transaction history, and KYC documentation for a minimum of five years. This retention period exists to fulfil anti-money laundering obligations, respond to regulatory enquiries, and resolve any disputes that arise after closure.
- Support and communication records: Live chat transcripts and email correspondence with our support team are retained for a minimum of two years for quality assurance and dispute resolution purposes.
- Marketing preferences: Records of your marketing opt-in or opt-out status are retained for the lifetime of your account and for three years following account closure, to demonstrate compliance with consent obligations.
- Anonymised analytics data: Aggregated, anonymised usage data (from which no individual can be identified) may be retained indefinitely for platform improvement research.
When your personal data is no longer required for any of the purposes described above and no legal obligation requires its further retention, nnbaji will securely delete or anonymise it. Secure deletion means the data cannot be recovered or reconstructed.
6 Your Privacy Rights
As a player on the nnbaji platform, you have meaningful rights over your personal data. nnbaji is committed to honouring these rights promptly and without unnecessary barriers. The following rights are available to you:
Right of Access
You may request a copy of the personal data nnbaji holds about you at any time. We will provide this in a clear, readable format within a reasonable timeframe. This includes your account details, transaction history, KYC records, and any marketing preferences recorded on your account.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Minor corrections — such as updating your contact number or email address — can be made directly within your account settings. For corrections to identity or KYC records, please contact our support team with supporting documentation.
Right to Erasure
In certain circumstances, you may request that nnbaji delete your personal data. We will honour such requests where there is no overriding legal obligation requiring us to retain the data. Please note that where retention is required by anti-money laundering regulations or other applicable legal frameworks, we may be unable to delete all records immediately upon request, but we will inform you clearly of what can and cannot be deleted and why.
Right to Restrict Processing
You may request that nnbaji restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data held, or where you have objected to processing and a decision on that objection is pending.
Right to Withdraw Consent
Where nnbaji processes your data on the basis of your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.
How to Exercise Your Rights
To exercise any of the rights described in this section, please contact the nnbaji support team via live chat from within your logged-in account. We will acknowledge your request promptly and respond fully within a reasonable period. We may ask you to verify your identity before processing your request, to ensure that personal data is not disclosed to or altered at the request of an unauthorised individual.
nnbaji does not charge a fee for processing privacy rights requests. All requests are handled by our dedicated compliance team. If you are dissatisfied with our response, you have the right to escalate your concern to the appropriate regulatory authority in your jurisdiction.
7 Data Security Measures
Protecting your personal and financial data is a core operational priority at nnbaji. We maintain a layered security architecture that combines technical, organisational, and procedural safeguards to prevent unauthorised access, disclosure, alteration, or destruction of your data.
Technical Safeguards
- Transport encryption: All data transmitted between your device and nnbaji servers is encrypted using TLS 1.2 or higher with 256-bit AES encryption. The padlock indicator in your browser confirms this protection is active.
- Data at rest: Personal data and financial records stored on nnbaji servers are encrypted at rest. Database access is restricted to authenticated internal systems only.
- OTP authentication: High-risk account actions — including password resets, withdrawal requests above threshold amounts, and contact detail changes — require One-Time Password (OTP) confirmation to your registered Bangladesh mobile number.
- Intrusion detection: Our infrastructure is monitored continuously for unusual access patterns, brute-force attempts, and anomalous transaction behaviour. Suspicious activity triggers automated alerts and human review.
- Access controls: Internal access to player data is governed by role-based permissions. Staff access is limited to the data required for their specific function and is logged for audit purposes.
Organisational Safeguards
All nnbaji staff and contractors who handle personal data are subject to confidentiality obligations. Access to production data environments is restricted and requires multi-factor authentication. Regular internal reviews assess the adequacy of our security posture and identify areas for improvement.
Reporting a Security Concern
If you believe your nnbaji account has been accessed without your authorisation, or if you discover a security vulnerability in our platform, please contact our support team immediately via live chat. We take all security reports seriously and respond to them with urgency. Your cooperation in reporting potential vulnerabilities is valued and treated in good faith.
No digital platform can guarantee absolute security against all possible threats. However, nnbaji's security programme is designed to meet and where possible exceed the standard of care expected of a responsible online gaming operator serving the Bangladesh market.
8 Policy Updates & Contact
nnbaji reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players via the email address associated with their account and by displaying a prominent notice on the platform for a reasonable period.
The "Effective" date at the top of this policy indicates when the current version came into force. We encourage you to review this policy periodically. Your continued use of the nnbaji platform following notification of a material change constitutes your acknowledgement of the updated policy.
Previous Versions
Archived versions of previous Privacy Policy documents are available on request from our support team. If you have a question about how a specific piece of your data was handled under a previous version of this policy, please contact us and we will respond with reference to the version that was in effect at the relevant time.
Contact Us About Privacy
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by nnbaji, please contact our support team via live chat from within your logged-in account. You may also reach our team by email — please note that our contact email address is for correspondence only and is not a clickable link:
Email: [email protected]
We aim to acknowledge all privacy-related enquiries within two Bangladesh Standard Time (BST) business days and to provide a substantive response within seven BST business days. For complex requests, we will keep you informed of progress and provide a realistic timeline for resolution.
Our support team handles privacy enquiries with the same priority as account security issues. You do not need to use any formal legal language in your message — simply describe your question or concern clearly, and our team will assist you.
Your Privacy Is Protected — Now Enjoy the Platform
With your data handled securely and transparently, you can focus on what matters — cricket betting, live casino, slots, and more. Have questions? Our FAQ has you covered.